What counts as a conversation?
A conversation is a 24-hour session that begins with an inbound message. It uses a plan credit only after the AI sends a reply.
How long can a conversation be?
One conversation credit includes up to 20 AI replies. Each additional block of 20 replies uses another credit.
Can Convertide invent a price or promise?
No. Prices, availability, discounts, refunds, orders, and appointments must come from approved knowledge or configured application actions.
Can a person take over?
Yes. Human takeover pauses automation for that conversation immediately, and the team can return it to AI later.
Can I approve replies before they are sent?
Yes. Review mode saves suggestions for a person. Autopilot validates and sends replies automatically when you are ready.
Which Instagram accounts can connect?
The first release is designed for Instagram Professional accounts connected through Meta's supported OAuth and webhook flows.